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Buyer Protection Policy

Buyer Protection Policies 

Your satisfaction matters the most to us!

Jakkash.com products undergo six quality checks at every stage from storage to packaging. These quality checks ensure that all customers, irrespective of where they are shopping from, are served only the highest quality of products with the most reliable delivery. 

We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers. 

1. Genuine Products 
  • Merchant guarantees to sell only genuine products to customers through Shopclues.com
  • Manufacturer's or Seller's warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments 
  • Customers' Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds 
  • Return/Replacement request for any Order should be submitted within 14 days of receiving the Product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, Jakkash.com will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases: 
    -Wrong Size/ Color/ Style/ Quantity
    -Missing Parts/ Accessories
    -Defective/ Damaged (if not under Manufacturer's Warranty)
    -Not as per description
  • Return Package should have the original Price tag and Packaging slip
  • Few products are Non-Returnable. Please refer to the product page for further reference
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
    For more queries, please refer to Return, Replacement & Refund policies 

What does Trusty cover?

• You have paid for the item but didn't receive it

• You have received a damaged/defective item or an item that does not comply with the specifications as per your original order

• You have received an item with which you're not satisfied because of fit/size

Return/Replacement criteria

  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong colour
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories