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FAQ List

  • All
  • Orders & Cancellation
  • Returns & Replacements
  • Payments
  • Refunds
  • Shipping & Delivery
  • Promo Vouchers

How do you process Refund for an order?
Are there any hidden charges?
Can I expect delivery on all days of the week?
Can I get my order delivered faster?
Can I modify my order?
Can I use a voucher more than once?
Can I use an international card on Jakkash.com?
Can I use any Debit Card to pay for my order?
Do I need to pay the courier company to send my product back?
How can I pay if COD option is not available on my address?
How can I place an order?
How do I file a return request?
How do I pay for my COD order?
How do I pay using a credit or debit card?
How do I track my order?
How do I track the status of my Return request?
How do I use a promo voucher?
How long does it take to initiate a Refund?
How long does it take to process Refund?
How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?
How will I know if order is placed successfully?
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
I have a complaint about the courier executive who came to deliver my order.
I have placed my Order! What's next?
I see debit transactions in my Bank Statement from Jakkash.com but I have never shopped with Jakkash.com. What do I do?
I tried everything still voucher doesn't seem to work.
I was not home when the courier person tried to deliver the order. How can I get my order now?
Is it necessary to have an account to shop on Jakkash.com?
Is it safe to shop online using my Debit card or Credit Card?
Is my Promo voucher amount refundable?
Is there a purchase limit for a Cash On Delivery purchase?
Is there any extra fee applicable on orders placed using International Card?
Is there validity date for promo voucher?
Under what conditions can I return/ replace my product?
Under what conditions returns/ replacement request will not be accepted?
What does 'Preorder' or 'Forthcoming' mean?
What happens if my debit/credit card has been compromised while making a payment online?
What is a promo voucher?
What is Cash on Delivery?
What is Jakkash.com Fair Usage Policy?
What is Jakkash.com Shipping Policy?
What is the minimum order value for application of promo vouchers?
What payment methods do you accept?
What products can I purchase with the promo vouchers?
What should I do if I don't get the invoice for my order?
What should I do if my payment fails?
When do you process a Refund?
When does a Refund get declined?
Which categories are not eligible for returns/ replacement?
Which courier company will deliver my order? Can I choose my preferred courier company?
Why can't I see the COD option on my payment page?
Why doesn't my promo voucher work?
Will I get a call before delivery is attempted?
Will I receive my order in a single package?

Can I modify my order?
How can I place an order?
How will I know if order is placed successfully?
I have placed my Order! What's next?
Is it necessary to have an account to shop on Jakkash.com?
What does 'Preorder' or 'Forthcoming' mean?
What should I do if I don't get the invoice for my order?

Do I need to pay the courier company to send my product back?
How do I file a return request?
How do I track the status of my Return request?
How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?
Under what conditions can I return/ replace my product?
Under what conditions returns/ replacement request will not be accepted?
Which categories are not eligible for returns/ replacement?

Are there any hidden charges?
Can I use an international card on Jakkash.com?
Can I use any Debit Card to pay for my order?
How can I pay if COD option is not available on my address?
How do I pay for my COD order?
How do I pay using a credit or debit card?
I see debit transactions in my Bank Statement from Jakkash.com but I have never shopped with Jakkash.com. What do I do?
Is it safe to shop online using my Debit card or Credit Card?
Is there a purchase limit for a Cash On Delivery purchase?
Is there any extra fee applicable on orders placed using International Card?
What happens if my debit/credit card has been compromised while making a payment online?
What is Cash on Delivery?
What payment methods do you accept?
What should I do if my payment fails?
Why can't I see the COD option on my payment page?

How do you process Refund for an order?
How long does it take to initiate a Refund?
How long does it take to process Refund?
When do you process a Refund?
When does a Refund get declined?

Can I expect delivery on all days of the week?
Can I get my order delivered faster?
How do I track my order?
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
I have a complaint about the courier executive who came to deliver my order.
I was not home when the courier person tried to deliver the order. How can I get my order now?
What is Jakkash.com Fair Usage Policy?
What is Jakkash.com Shipping Policy?
Which courier company will deliver my order? Can I choose my preferred courier company?
Will I get a call before delivery is attempted?
Will I receive my order in a single package?

Can I use a voucher more than once?
How do I use a promo voucher?
I tried everything still voucher doesn't seem to work.
Is my Promo voucher amount refundable?
Is there validity date for promo voucher?
What is a promo voucher?
What is the minimum order value for application of promo vouchers?
What products can I purchase with the promo vouchers?
Why doesn't my promo voucher work?